We define "cancellation"* as: (1) decreasing the number of participants in your party by one or more persons; (2) changing your date or time; or (3) completely terminating your trip reservation.
Reserving a trip requires a commitment from both you and us. We make a commitment to you to provide a quality dogsledding experience and hold places for you on the trip date and time you book. Likewise, you commit to us that you will pay for the places you have booked and come for your trip on the date and time scheduled. We try to be as fair as we can in our Cancellation Policy, but we are a small, family-run business and cannot easily absorb losses due to cancellations. Our season is short, and the dogs eat and require care year ‘round. For this reason, our policy must be strict.
By providing your credit card at the time of booking, you acknowledge and agree to the following:
If you *cancel your dog sled trip reservation for ANY reason:
If, for any unforeseen reason, Chilly Dogs must cancel your reservations, we will issue a full refund of your deposit, or transfer your deposit to a future date, whichever you prefer.
What if the weather forecast calls for snow?It is your responsibility to take traffic and weather conditions into consideration to make sure you arrive on time for your tour. This may necessitate allowing a little more driving time than you originally plannedand/or renting an all-wheel drive vehicle. If you are scheduled for a morning trip, it is a good idea to lodge in Ely the night before, so travel to ourkennel will not be a problem.
What if it’s really cold the day of my trip? We will still be running! Your safety is our priority, and we have a list of recommended clothing for the conditions. We also rent adult-sized clothing that is made for dogsledding at very reasonable rates.
What if someone in my party gets sick or injured before our trip? While unfortunate, sickness does happen, and, for the sake of all our guests, our staff, and our family, we depend on your good judgment to know when to stay home due to illness. Our guides configure all our trips far ahead of time, down to the placement of every sled, guest, guide, and dog. We would appreciate your informing us as soon as possible if someone is dropping out, so we can discuss the options with you.
What if I need to cancel due to a personal emergency? While we can sympathize with difficult things in life that would keep you from coming on your trip, please understand that we have a financial commitment to our staff, our dogs, and our families that requires us to stay firm on our policy. If there is any way that we can fill your vacated spots, we will try to do so and save you some money.
What if I wake up late, take too long at breakfast, can’t get my car to start, get lost, run out of gas, get stuck in the ditch, or otherwise miss my start time? Please notify us immediately when you know you are not going to make it on time, so we can determine the next steps. Our tours operate on a tight schedule, which includes required safety training for all the guests in each time slot. Depending on how late you are, you may or may not be able to go on your scheduled trip.